Frequently Asked Questions

Frequently Asked Questions (FAQ)
Welcome to the YVES LACY FAQ page. We’re here to ensure you have a seamless shopping experience. If your question isn’t answered below, feel free to contact us.

1. How long will it take to receive my order?
Our estimated delivery time is 4 to 11 business days, which includes both processing and shipping. Here's a breakdown:

  • Order Cutoff Time: 5:00 PM (EST)
    Orders placed after this time will be processed the next business day. This may add an additional day to the delivery window.

  • Processing Time: 1 to 3 business days (Monday to Friday)
    This includes order confirmation, customization (if applicable), quality inspection, and packaging.

  • Delivery Time: 3 to 8 business days (Monday to Friday)
    This is the shipping time from our international facility to your delivery address.

Please Note: Delivery times may vary depending on your location, customs processing, and seasonal demand. Tracking details will be sent once your order ships.

2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. Learn more in our Shipping Policy.

3. Where is YVES LACY located?
YVES LACY is a U.S.-based clothing brand. We offer premium goods shipped exclusively within the United States.

4. What if I receive a defective product?
We’ll replace any defective item at no cost to you. Please contact us and return the item within 30 days. Visit our Return & Refund Policy for more information.

5. Can I cancel my order after it’s placed?
Yes, you can cancel your order within 24 hours of purchase. Please contact us within this time frame for assistance.

6. What is your return policy?
We offer a hassle-free 30-day return process. Visit our Return & Refund Policy page for complete details.

7. When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. It typically takes up to 7 business days for the refund to appear on your original payment method. More information is available in our Refund & Refund Policy.

8. Do you offer any warranties or guarantees on your products?
Yes, we offer a 30-day warranty on all purchases. Please see our Return & Refund Policy for further details.

9. How can I contact customer support?
You can reach our customer support team by visiting our Contact page or emailing us directly at info@yveslacy.com.

10. Do you ship internationally?
No, we currently only ship within the United States.

11. Do you have a physical store location I can visit?
No, YVES LACY is an online-only store. This allows us to offer competitive prices and a curated product selection.

13. What is the process for exchanging a product?
We currently do not offer direct exchanges. Please return the original product and place a new order. Full details are available in our Return & Refund Policy.

14. How can I track my order?
Once your order ships, you can track it via our Track Order page on the website.

Contact Information
YVES LACY
1207 Delaware Ave #2497
Wilmington, DE 19806, USA
Email: info@yveslacy.com
Phone: +1 3072759491

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.

Contact us